Terms & Conditions for Appointment Booking and Service Provision
Dermedesthetic GmbH
Dr. med. V. Camenzind
Zürichstrasse 43
CH-6004 Luzern
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1. General Information
Dermedesthetic GmbH (hereinafter referred to as the “Clinic”) is a specialized medical center located in Lucerne, Switzerland. We offer a wide range of advanced aesthetic and medical treatments. All services are provided in a pleasant and professional atmosphere by competent and experienced specialists.
By booking an appointment via our website, by phone, or in person, the patient agrees to these Terms & Conditions.
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2. Booking and Binding Nature
The booking system on our website allows the reservation of a specific time slot for a consultation or treatment.
Binding Reservation: Once the booking process is completed, the appointment is considered binding.
Time Management: The reserved time is allocated exclusively to you. Punctuality is kindly requested. In case of late arrival, the treatment duration may be shortened to avoid delays for subsequent patients; the full treatment price may still apply.
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3. Payment Terms
Payment on Site: Services and treatments are not paid online. Payment is due immediately after the treatment at the clinic.
Accepted Payment Methods: Major credit/debit cards, cash (CHF), and valid Dermedesthetic gift cards are accepted.
Pricing: Prices listed on the website are indicative. The final cost depends on the individual treatment plan agreed upon during the consultation.
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4. Cancellation Policy (No-Show Fee)
Cancellations or rescheduling must be communicated at least 24 hours before the scheduled appointment.
Late Cancellation / No-Show: If an appointment is cancelled less than 24 hours in advance or the patient does not appear without prior notice, Dermedesthetic GmbH reserves the right to charge a cancellation fee or invoice the full cost of the consultation.
This fee compensates for the reserved time and medical resources.
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5. Medical Standards & Personnel Qualifications
The Clinic operates strictly in accordance with Swiss medical legislation and safety regulations. Patient safety is the highest priority.
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A. Qualification of Personnel
Medical & Injectable Treatments: Injections (e.g. botulinum toxin, fillers) and invasive procedures are performed exclusively by licensed physicians or qualified medical staff under their direct supervision and responsibility.
Hardware Treatments (Laser, HIFU, Cryolipolysis): Treatments involving non-ionizing radiation or sound are performed in full compliance with the V-NISSG ordinance, either by a physician or by personnel holding a valid certificate of competence (Sachkundenachweis).
High-Risk Procedures: Complex treatments, including tattoo or permanent make-up removal and procedures in sensitive areas (e.g. near the eyes), are performed exclusively by an FMH-certified physician or specially qualified personnel under strict medical supervision, in compliance with V-NISSG regulations.
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B. Equipment and Products (Swissmedic)
All medical devices are CE-marked or medically certified and maintained according to manufacturer specifications.
Only pharmaceutical products and medical devices approved by Swissmedic for the respective indication are used.
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6. Patient Rights & Informed Consent
Prior to any treatment, a consultation is conducted to assess suitability.
Informed Consent: No treatment is performed without the patient’s free and informed consent. A written consent form detailing procedure, risks, side effects, alternatives, and costs is provided.
Right to Information: Patients have the right to ask questions and fully understand all medical aspects before proceeding.
Medical Records: A secure patient dossier is maintained in accordance with Swiss data protection law (nFADP) and medical confidentiality regulations. Patients may request access to their records.
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7. Health Information & Liability
Patient Responsibility: Patients must provide complete and truthful information regarding health status, previous treatments, allergies, and current medication.
Liability: The Clinic assumes no liability for complications arising from withheld medical information or failure to follow post-treatment instructions.
Aesthetic Results: Aesthetic medicine does not guarantee specific outcomes; therefore, no assurance of a particular aesthetic result can be given.
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8. Data Protection
Personal and medical data are processed confidentially. Further details are provided in the Privacy Policy.
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9. Jurisdiction
Place of jurisdiction is Lucerne, Switzerland. Swiss law applies.